HANDSOME: This is STEVE, how can I help you?
CALLER: Yeah, uhh, I ordered a book a while ugo an' I wuz wunderin' if it'd come in yet. The name is Klopfenstein.
HANDSOME: Uhh ... I'm sorry, what was that last name again?
HANDSOME: 'kaaaay, um ... how do you spell that, sir?
CALLER: It's Klopfenstein. With a 'K'.